FAQ's

Ice Tech has the answers

Below are some frequently asked questions. Please contact our regional partner if you have any other questions.

 FAQ's  FAQ's FAQ's 

 FAQ's  FAQ's FAQ's 

General

In which regions is ICE Tech based?
ICE Tech’s offices, development and partner support centres are based in Mauritius and South Africa. We are keen to explore opportunities in other regions in Africa and globally as our technology has been proven robust and reliable in challenging environments across Africa. Please see the following page for more details.
Which industries do ICE Tech operate in or cater for?
ICE Tech primarily addresses digital transformation of government and corporate enterprises. Our solutions are cost-effective and highly adaptable to client needs. Please contact our contact in your region for a demonstration or more information.
What type of products or systems does ICE Tech produce?
ICE Tech’s core product is the ICE Engine platform, a business process management orientated, low code, configurable platform. The system is architected and configured to be adaptable which minimises the need for extensive development to accommodate a specific need or application. ICE Tech has developed multiple ICE modules that address specific service verticals. These are add-ons to the ICE Engine platform and are available with accompanying mobile apps to facilitate system interaction and enhance user experience. Please contact our representative in your region for more detail.

Business solutions

How does the ICE Engine platform provide a business solution?
Our ICE Engine platform is the highly adaptable and configurable core to our total solution. The architecture is designed to enable the configurators to construct assets with the system and configure these to collaborate as an application coupled to BPM (Business Process Management) infrastructure. The platform’s architecture enables continuous low code, and adaptable re-configuration post-deployment so any changes and maintenance can be done in real-time without necessarily requiring downtime.
What is an e-citizen?
The term e-Citizen describes the act of transforming the administration of the citizen populace by converting paper-based processes into a digital one. This improves citizen compliance and governmental revenue collection by giving people convenient, online access to government services via digital channels.
Do ICE Tech solutions support government or large corporate applications?
ICE Tech’s platform is highly adaptable and can be scaled up from Small to Medium Enterprises (SME) to meet the demands and requirements of government and corporate level activity. Although our software is largely used in government, our technology’ flexible product frameworks are capable of servicing enterprise-grade requirements.

Software solutions

How is the ICE Engine deployed?
The ICE Engine platform can be deployed locally in a data centre, offsite or in the cloud. The platform is easily migrated from one type of infrastructure to another which ensures system migration and changes can be implemented efficiently with minimal downtime
What software solutions does ICE Tech offer?
ICE Tech’s solutions cater in principle for digital transformation by converting manual or paper-based processes or business activities to an automated one. ICE Tech has developed modules that accommodate multiple niche service verticals and applications within the e-governance paradigm. We continuously develop solutions to address other service verticals as they become viable for government. The current ICE modules are: ICE Integrated Transport Information System (ITIS) ICE Vehicle Tolling ICE Borders ICE Law Enforcement ICE Utility ICE Parks
Do ICE Tech solutions support government or large corporate applications?
ICE Tech’s platform is highly adaptable and can be scaled up from Small to Medium Enterprises (SME) to meet the demands and requirements of government and corporate level activity. Although our software is largely used in government, our technology’ flexible product frameworks are capable of servicing enterprise-grade requirements.

Becoming a partner

Which industries do I need to be involved in to qualify as a partner?
Although we do have some niche expertise, ICE Tech is industry agnostic and is open to forming lasting and mutually beneficial partner relationships.
Are there financial/ liquidity/ legislative requirements?
ICE Tech endeavours to streamline the partnership process and will consider potential partners on a case-by-case basis.
Are there organisational criteria, number of employees or the number of years in operation?
While we would naturally evaluate the viability of any partnership, our primary objective is to ensure there is an alignment of values. We endeavour to partner with organisations who are capable of supporting the end customer or are on a journey to grow their team to support clients.
When I become an ICE Tech partner, is product training provided to equip my organisation to support customers?
ICE Tech provides the necessary training and related materials to upskill partners and enable them to deliver our solutions. We coach partners through processes to ensure they obtain the full ICE Tech partner value.